Buyers Guide

Buyers Guide Need a quote for Pool Prices

  1. Warranties
  2. Is the company reputable?
  3. Inclusions
  4. Are all costs included in the quote, or will there be surprises?
  5. Is the company you are dealing with a member of SPASA?

What to look for when buying a pool

Buying a pool can be a time consuming and sometimes-confusing process. Below are a few tips to watch out for that should help you make the right decision.

1. Warranties

Some pool companies offer “Lifetime” or “never fade” warranties which sound fantastic, but the reality is. If it sounds too good to be true, it often is.

  • Always ask the name of the company who guarantees the product or gel coat. Not all the pool companies will give direct warranties. In many cases, you will find the warranties are held by unknown sister companies which have little or no assets. These sorts of warranties are worthless. Make sure who is giving the warranty
  • Is the warranty transferable? Most pool companies don’t have transferable warranties, so if you sell your home, the pool is no longer covered under warranty with the new owner. Why is this so? Because the average person sells their home every nine years, meaning in the majority of cases, the warranty period is only nine years for the pool company. You need a fully transferable warranty, so you know your pool has been manufactured to the highest standard.
  • Paving Guarantee? The pool capping is the most expensive part of the paving process. Some pool companies only offer one year on the first row. This is not reassuring considering that the average price of bullnose paving is $2,000 and you will most likely be paying someone in the future for this to be re-laid again. Always ask what the paving guarantee is around the pool edge

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2. Is the company reputable?

Every pool company will tell you that their pools are better and they do a superior job than anyone else, how can you verify that this is true?

  • Ask for at least 30 recent references that you can speak to and find out how they were treated, and if everything went to plan
  • Ring up or visit your local pool shop and ask them who they would recommend or not recommend. They are a great source of knowledge, as they are always speaking with new pool owners all the time
  • Does the pool company have clients taking them to the Building Disputes Tribunal at present and if so, how many? A reputable pool company should not have any.
  • Check with your family and friends; you are sure to know someone who has had a pool installed recently.

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3. Inclusions in the price

Product and service inclusions differ from each pool company, so you must be able to identify the key ones that hold real value

  • Is the right size pump & filter included? Sometimes “Free” pump & filter upgrades are offered which overloads the filter & does not give enough time for the water to be filtrated properly. The right size filter & pump should automatically be put in a pool without any need to upgrade.
  • Pencil compaction, always make sure pencil compaction is included by the pool company and written into the contract. Do not let the salesperson convince you to pay a subcontractor cash to pencil compact around your pool. This will void your warranty in most cases.
  • Watch our video on Pencil Compaction.

 

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4. Are all costs included in the quoted price, or will there be surprises?

There are a surprising amount of components to providing a completed, ready to go pool price. Below are a few examples of areas that need to be clearly indicated in the quote or in writing – if they are unclear there is a good chance you will have extras to pay after the contract is signed.

  • Bob Cat allowance? Always ask what the bobcat allowance is as some companies only allow 4-6hrs including travel time. There is no chance your pool will be dug out and the sand taken away within this time frame. A decent pool company will allow 8 hrs.
  • Crane allowance? You need the pool company to verify what size crane is included and how long they allow for it to be onsite and if travel time is included? This can get extremely costly as most cranes cost around $250 per hr.
  • Manual labour? Don’t be surprised if manual labour is not included in your pool price. Although installing a pool is a labour intensive job some pool companies will charge additional for this.
  • Tip Fees? Tip Fees should always be included for clean fill, however once again, you will find many pool companies will charge additional for this, and yet in most cases, the clean fill sand from your pool hole is being sold on. Some pool companies average tip fees are around $2,000
  • Is an Excavator required? If an excavator is necessary, you should be notified of this and quoted on the additional cost at the time of the site inspection by the pool company representative. The usual practice of most companies is that they don’t want to scare clients away with additional costs, so they issue a notice of these requirements once the construction is underway when you can no longer change your mind on what pool company you will choose.

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5. Is the company you are dealing with a member of SPASA?

The Swimming Pool & Spa Association of Western Australia (SPASA WA) is a self-regulated body, in which members have to abide by its rules, regulations and a strict code of ethics, in the conduct of their businesses.

  • SPASA members provide the safeguard of a Completion Guarantee for all residential pools.
  • All SPASA Pool builders must use SPASA approved contracts.
  • SPASA members are regularly notified of the latest technology and trade information from within Australia and overseas.
  • SPASA members must comply with the Australian Standards and meet all legal requirements.
  • SPASA WA provides a permanently staffed office, with employees that are competent to advise, and appropriately refer or assist consumers with their enquiries.
  • SPASA members have access to technical training and educational programmes designed to ensure their construction and maintenance staff perform with technical excellence.
  • Prior to acceptance as a member of SPASA WA, all applicants are assessed by the association as to their competence, experience and professionalism.

Contact us today for any query, a free quote and on-site appraisal. Let Barrier Reef Pools WA, its skilled, experienced and friendly sales staff work with you in selecting the very best design to meet your special needs.


Barrier Reef Pools Swimming Pool Display Centres

Joondalup Display Centre  24 Ascari Lane, Joondalup. Tel: (08) 9301 1300
O'Connor Display Centre  3/378 South Street, O’Connor. Tel: (08) 9314 1388
Mandurah Display Centre  24a Panton Road, Greenfields. Tel: (08) 9581 8611

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